Quality Improvement and Transformation

Illinois Community Health Centers (CHCs) are taking real action to enact a variety of quality improvement strategies such as Patient Centered Medical Home (PCMH) recognition and implementing focus on specific clinical indicators to improve performance. All CHCs are supported with HRSA grant funding, which expects them to adopt best practices within their clinical, oral and behavioral health services. The ultimate goal is to transform CHC practices so they can give their patients the best care possible.

Remote Patient Monitor Resources
What Your Health Center Needs to Know

HRSA: Health Center Quality Improvement
Performance Measures
Clinical Quality Improvement

National Association of Community Health Centers (NACHC)
Quality Center

Patient-Centered Primary Care Collaborative
Recorded Webinars

Some of the topics covered are:
The Role of Leadership in Creating a Culture of Patient and Family Centered Care
The Role of Nurse Practitioners in Health Care: Providing Patient-Centered Care
Partnerships between Clinicians and Community-Based Organizations to Improve Patient Outcomes

The Primary Team Guide – The Team Guide helps build high-functioning teams and provides practical, hands-on tools—easy to use, actionable and measureable. Useful for practices at any stage, the Team Guide is built in modules, enabling practices to easily pinpoint relevant topics and areas of interest. It’s free, with a wide array of downloadable tools and resources.

Institute for Healthcare Improvement (IHI):
Plan-Do-Study-Act (PDSA) Worksheet
Improvement Tracker: Improvement Tracker is a dynamic, interactive tool that allows you to track any of the measures currently available in the Topics area of Just select the measure you want to track (or create your own custom measure), set your aim, and enter your data. The Improvement Tracker automatically graphs your data. It lets you create reports, and even customize them forvarious audiences—your team, your CEO, your community.
IHI “Seven Spreadly Sins”: To successfully share and spread improvement ideas in an organization, the “Seven Spreadly Sins” addresses the common missteps and how to overcome them through practical tips.

Agency for Healthcare Research and Quality
Talking Quality
Your Project Checklist – Plan your report with the help of the action items and key questions. (Checklist available in word to document)

Minnesota Department of Health
Quality Improvement Toolbox: Tools and Resources are categorized into tools to help assess a situation, tools to help make a decision, and tools to help plan a project.

The Extension for Community Health Outcomes
ECHO-Chicago: A robust network that provides advanced training to community-based health care providers to manage complex, chronic diseases. Providers are able to gain new skills and knowledge through a series of case-based, interactive learning sessions through video conferencing.

Health Information Technology, Evaluation, and Quality Center (HITEQ) – Resources can be found for the following topics: Health IT Enabled QI, EHR Selection & Implementation, Health Information Exchange and Health IT/QI Workforce Development

Healthcare Information and Management Systems Society



Michigan Primary Care Association’s Michigan Quality Improvement Network tools:

EHR Vendor Evaluation Tool

EHR Meaningful Use Comparison Tool

QI Plan Development

Every CHC should have a QI Plan. Visit the links below to help you with yours.

Bi-Weekly QI Blast Newsletter

Sign up for updated news, resources, trainings, and events related to quality improvement

  • This field is for validation purposes and should be left unchanged.

Programs and Initiatives

Here you’ll find helpful toolkits and webinars on a variety of conditions and topics.

Asthma Toolkit: The toolkit is a comprehensive resource for healthcare providers and staff that compiles available resources to assist clinicians with asthma control and management care. The toolkit also includes patient education resources to help improve patient’s awareness of asthma care recommendations.

Asthma Toolkit Webinar: This webinar session is a comprehensive introduction to the Asthma Toolkit.


Asthma Control and Management Part I: Pediatric Asthma Care: Applying Guidelines to Optimize Outcomes


Presenter: Anna Volerman- Beaser, MD

Date/Time: August 24, 2018 12:00 p.m. – 1:00 p.m. (CST)

Recording >


Part II: Pediatric Asthma Management


Presenter: Anna Volerman- Beaser, MD

Date/Time: August 31, 2018 12:00 p.m. – 1:00 p.m. (CST)

Recording >


Optimizing Outcomes for the Asthmatic Patient: The Role of Guidelines Based Care


Date/Time: May 10, 2019 11:00 a.m. – 12:00 p.m. (CST)

Recording >

For more information, please contact Naila Al Hasni, Clinical Quality Improvement Manager at

HPV Vaccine Toolkit: This toolkit provides clinicians, allied staff and patients with resources to:

Increase the clinical understanding of the link between cervical cancer and HPV.

Strengthen providers’ communication with patients.

Broaden the understanding of the health disparities and cultural differences associated with cervical cancer and HPV.

Increase understanding of the HPV vaccine at all levels: individual, healthcare provider, community/ organizations and society (local, state and federal laws).

The Health & HPV Toolkit is comprised of three parts, each with an intended audience:

Provider & Allied Staff

Patient Resources



HPV Vaccine Toolkit has been developed by IPHCA along with feedback from partners on the HPV grant: Illinois Department of Public Health (IDPH), EverThrive Illinois, the Illinois Chapter of American Academy of Pediatrics (ICAAP), and the Illinois Academy of Family Physicians (IAFP).

For more information, please contact Ashley Colwell, Vice President of Clinical Services + Workforce Development at

IPHCA, with support from the Illinois Department of Public Health (IDPH), developed a comprehensive resource to promote immunization coverage among community health centers. Additionally, promising practices from three health centers have been featured: Esperanza Health Centers, Shawnee Health Center and Whiteside County Health Department


Current Flu Epidemic Strategies
Presenters: Jennifer Burns, Kristin Klegovitz
Date/Time: February 28, 2018 11:00 a.m. – 12:00 p.m.

View Recording >

Addressing Parental Vaccine Hesitancy
Presenter: Marealita Pierce, M.D.
Date/Time: March 22, 2018 11:00 a.m.

View Recording >

Vaccine Hesitancy Facts & Myths
Presenter: Robin Dodds
Date/Time: April 5, 2018 12:00 p.m.

View Recording >

Vaccine Safety
Presenter: Anita Chandra-Puri, M.D.
Date/Time: Wednesday, May 23, 2018 12:00 – 1:00 p.m.

View Recording >

Value of Monitoring Immunization Coverage Levels
Presenters: Oluwafikayo Adeyemi, MaryEllen Mendy
Date/Time: Wednesday, May 30, 2018 11:00 a.m. – 12:00 p.m.

View Recording >

Accessing & Implementing Reminder Recall Systems
Speakers: Whiteside County Community Health Clinic and Esperanza Health Centers – Paola Seguil and Ted Hufstader
Date/Time: June 28, 2018 12:00 -1:00 p.m.

View Recording >

Previous Webinars

Latest Childhood Immunization Guidelines and Addressing Vaccine Refusals at Community Health
Speaker: Scott Goldstein, MD, Northwestern Children’s Practice
Presenters: Jennifer Burns, Kristin Klegovitz
Date/Time: September 28 / 12:00 – 1:00 p.m.

View Webinar >

I-CARE Functionalities and Clarification for Community Health Centers
Speaker: Matthew Sweeny
Date/Time: October 19, 2016 11:00 a.m.

View Webinar >

VFC Storage and Handling for Community Health Centers
Date: November 3, 2016

View Webinar >

Immunization Webinar: Training Front Desk Staff to Detect Missed Opportunities; Accessing/Implementing Reminder/Recall Systems
Date: June 22, 2017

View Webinar >

For more information, please contact Naila Quraishi, Clinical Quality Improvement Manager at

HITEQ Webinars: Electronic Patient Engagement

In collaboration with Health Information Technology, Evaluation and Quality (HITEQ), IPHCA conducted two webinars around electronic patient engagement. Both webinars were led by Nathan Botts, PhD, MSIS, of HITEQ Center.

Electronic Patient Engagement Strategies to Improve Colorectal Cancer Screening
March 29, 2018

View Recording >

Opportunities to Improve Diabetes Outcomes through Electronic Patient Engagement
April 18, 2018

View Recording >

6 Steps to Creating a Culture of Person and Family Engagement – This toolkit provides practices with strategies to improving person and family engagement through creating a culture in the practice that emphasizes patient and family perspectives in order to improve quality of care.

The Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families – Guide created by Agency for Healthcare Research and Quality (AHRQ) to help health professionals in primary care work together with patients and families in order to promote stronger engagement and improve care.

Special Edition: Workforce Engagement & Well-Being, Volume 1 – HRSA’s Primary Health Care Digest provides health centers with tools and Resources, including promising practices, to promote a health and engaged workforce. Volume 2

Illinois Health Information Technology Regional Extension Center (ILHITREC) – 2019 Coordination of Care through Patient Engagement webinar recording.

Diabetes Best Practices Patient Engagement Toolkit

Diabetes Best Practices and Patient Engagement Webinar

For more information, please contact Ashley Colwell, Vice President of Clinical Services + Workforce Development at