PCMH Office Hours

The process of Patient Centered Medical Home (PCMH) recognition enables community health centers (CHCs) to work toward improving quality of care and outcomes for their populations, increasing access and providing care in a cost effective manner.

Beginning the Transition to NCQA PCMH 2017
In light of NCQA’s redesign for PCMH Recognition, those health centers already PCMH-Recognized can transition to the new NCQA PCMH 2017 criteria. Those not recognized and applying for the first time will only be recognized under the new NCQA PCMH 2017 design. The following steps outline where to begin with the

new process to the PCMH redesign.

For All Health Centers (regardless of current PCMH status)

Step 1: Submit NOI to HRSA
According to HRSA, health centers must notify HRSA of intent by submitting a Notice of Intent (NOI) in the HRSA EHBs. In the EHBs, one must go to the Grant Folder and click on ‘HRSA Accreditation/PCMH Initiative’ link.

  • For NCQA PCMH recognition, the total number of sites requesting recognition is needed
  • HRSA will review NOI for readiness and completeness and approve within 2-4 weeks.
  • HRSA will contact NCQA of the approved NOI and NCQA will contact health center directly to begin process

HRSA will also provide a code for health centers, which allows health centers to bypass payment during the enrollment process for NCQA PCMH 2017.  This code needs to be entered into the ‘Discount Code’ field under Payment in Q-PASS (see below).

Step 2: Enrollment in Q-PASS
Under PCMH 2017, NCQA has introduced a new interface known as Q-PASS (https://qpass.ncqa.org/Home/Welcome). Health centers may log in and access Q-PASS at any time, however, they would ‘Complete Enrollment’ when ready to begin submitting evidence and reporting to NCQA representative (6 months - 1 year before renewal date depending on level of recognition and readiness).

If already recognized, health center site information should be generated in Q-PASS by clicking on “Claim organization” to transfer your existing information.

NCQA outlines the enrollment process in Q-PASS as follows (There is also Blog/Youtube video detailing how to use Q-PASS available in the Blog section within Q-PASS):

    • Step 1: Add practice sites. 
    • Step 2: Add the recognition program for which you want to be recognized. 
    • Step 3: Set up clinicians. 
    • Step 4: Sign legal agreements. 
    • Step 5: Generate the invoice and pay. (At this point, health centers can apply the HRSA discount code so payment is not necessary.)
    • Step 6: Review your information and complete enrollment. 

New Recognition (previously not recognized)

Step 1: Submit NOI (See above)

Step 2: Enrollment in Q-PASS (See above)

Step 3: Virtual Check-In’s
Once enrolled in Q-PASS, an NCQA representative will be assigned to your health center and will begin scheduling virtual check-in’s with health centers. The representative will schedule an initial call for introductions then develop a schedule of up to three check in’s over the course of the transformation.

Step 4: Assessment
Begin working within Q-PASS to gather evidence, prepare, and upload documentation. You may also demonstrate capabilities during live virtual reviews.  

Transition to 2017 (previously recognized)

PCMH 2014 Level 3 Health Centers:
If already recognized as PCMH 2014 Level 3, health centers can enroll into Q-PASS and go directly to the Annual Reporting phase of recognition. The Annual Reporting begins 30 days before expiration of current recognition cycle.

All other PCMH Recognized Health Centers: If already recognized in PCMH 2011 at Level 1, 2, or 3, or in PCMH 2014 at Level 1 or 2, health centers can undergo an accelerated process for PCMH 2017 recognition. This includes attesting to meeting certain criteria without having to provide all of the evidence as those seeking recognition for the first time.

NCQA provides detailed information on the accelerated renewal process for previously recognized health centers here: http://www.ncqa.org/Portals/0/Programs/Recognition/PCMH/PCMH%20Accelerated%20Renewal%20Table_06.30.2017.pdf?ver=2017-09-26-103113-197




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